Question: How do I place an Order?
Answer: There are three easy ways to place and order:
1. Internet Ordering: www. keelyfinefoods.com
Know your local telephone number and address, including unit number.
Provide a cell Phone number if possible.
Please check all addresses carefully.
We guarantee delivery only to the address we are given.
2. Call: 970-328-5655
Know your local telephone number and address, including unit number.
Provide a local phone number and cell phone number if possible.
Have your catalog page numbers and/or Internet item numbers available.
Have your credit card ready when ordering.
Please check all addresses carefully.
We guarantee delivery only to the address we are given.
3. Fax: 970-328-5657
Please complete the catalog order form thoroughly.
Always double check your item numbers and quantities.
Don't forget to include your credit card information: card
number, expiration date and code number.
Please check all addresses carefully.
We guarantee delivery only to the address we are given.
Question: What forms of payment are accepted?
Answer: All orders are pre-paid.
1. We accept Visa, American Express, Master Card and Discover Card.
2. We do not accept checks.
Question: What is the tax rate?
Answer: Your Purchase will be taxed at 8.4%.
Should state tax rates or laws change we
are required to collect the tax in effect on
the day of your order.
Question: How secure is the on line ordering?
Answer: It is extremely secure!
Keely Fine Foods is meticulous in protecting the security of the personal information you share with us by using sophisticated encryption and authentication tools. All of your order information is confidential and encrypted so it cannot be accessed by anyone outside of Keely Fine Foods. We use industry leading technology called Secure Sockets Layer (SSL) to ensure that your information and credit card number is safely transported online to our secure system at Keely Fine Foods.
In addition, we urge you to keep your password in a safe place and not to share this with anyone.
Also, remember to sign off your account and close your browser window when you have finished your visit.
Question: When can I place an order?
Answer: You can place an order by fax or Internet
24 hours a day, 7 days per week. Telephone
orders are accepted Monday through Saturday
9:00 am. To 5:00 pm.
Question: Is there a Handling & Delivery Fee?
Answer: Yes
Baskets and/or gift deliveries are $5.00 per location or $15.00 for three or more locations. This means: if you have ordered three or more gifts to be delivered, your delivery fee is still only $15.00.
A handling and delivery charge of $15.00 is assessed to all grocery orders.
Due to distance, road conditions and access the following areas will incur a $20 handling and delivery charge:
Corrdillera
Bachelors Gulch
Mountain Star
Lake Creek
Bellyache Ridge
Gypsum
Red Sky Ranch
Wildridge
Brush Creek above Eagle Ranch
Wolcott
At this time we do not service the following areas.
Dotsero
Burns
McCoy
Red Cliff Bond
El Jebel
Basalt
Question: How often do you deliver?
Answer: We deliver 3 days per week.
Grocery deliveries are made 3 days per week, Saturday, Sunday
and Wednesday. Gift baskets are delivered Monday through Saturday.
Hours of delivery are between 9:00 am and 6:00 pm.
When ordering, please provide a requested time
of delivery. We will do our best to accommodate your
requested time. If your requested time is not available
an alternative time may be required.
On your day of delivery, please be available to
accept your order. Every attempt to deliver
your order between the hours of 9:00 am.
and 6:00 pm on specified delivery days will be made.
However, we reserve the right to be late with your
delivery if the following conditions exist: adverse
weather, adverse traffic conditions and peak hour delays.
When placing your order you can expect your delivery to arrive on the very next scheduled delivery day unless you specify otherwise. Please see the examples below.
1. If you place your order on Monday, your delivery day will be
the following Wednesday.
2. If you place your order on Saturday, your order will be delivered
the very next day on Sunday.
3. If you place your order on Thursday, your order will be delivered
the followingSaturday. If you are still not sure of your delivery day,
please contact Keely Fine Foods for assistance. We are here to help.
If a delivery day should fall on one of the following holidays, your order will be delivered the day before the holiday. If you are placing a bakery order, please keep in mind that bakery orders require 48 hours notice.
January - New Years
February - President's Day
March, April - Easter
May - Mother's Day
May - Memorial Day
June - Father's Day
July - Independence Day
September - Labor Day
November - Veteran's Day
November - Thanksgiving
December- Christmas
Question: What if my Order in not Correct?
Answer: We will rectify the order as soon as possible
We will work hard to insure that your order is packed and delivered correctly. If you find that your order is not complete or is incorrect, call us right away, we will remedy the problem as quickly as possible.
If an order is out of stock we will notify you and give you an opportunity to substitute.
Question: What if I want to order a pre-order product?
Answer: If you are ordering a product that requires
advance notice please see the examples below
for expected delivery.
1. If you are ordering a product that requires 7 days advance notice, you will need to place your order at least 7 days prior to your requested delivery day.
2. If you are ordering a product that requires 30 days advance notice, you will need to place your order a least 30 days prior to your requested delivery day.
If you are still not sure of your delivery day, please call Keely Fine Foods for assistance. We are here to help.
Question: What if I am not satisfied with a product?
Answer: If our products fail to live up to your
expectations, we will replace your order
or refund your money, provided you notify
us of the problem by the next business day.
Please reserve the product for return to
Keely Fine Foods. All returns will be inspected
to determine the origin of the deficient product.
Question: What if I need a new order form or catalog?
Answer: Send us an email, fax or give us a call.
We will arrange delivery of a new order
form or catalog by fax, email, U.S. mail
or personal courier. Just let us know what's
convenient for you.
Question: What if I have questions,
Comments, or concerns?
Answer: Please feel free to contact us with
anything that might be on your mind!
You can reach us at:
Call: 970-328-5655
Fax: 970-328-5657
Email: keelyfinefoods@aol.com
